Refund policy

Try before you pay

Every account gets at least 30 days of Premium free from sign-up, so you can try every feature before paying. Because of this, a Premium payment is not refunded if you change your mind.

When we always refund

You paid twice, or paid the wrong amount.

You paid but did not get Premium, and we cannot fix it.

We stop offering Premium while you still have paid time: we refund the unused part.

How to ask

Email jellyquant.p@gmail.com with your 10Ring username, the date you paid and, for a PromptPay payment, the PromptPay number (phone or ID) to send the money to.

Our payment provider, Omise, cannot refund PromptPay payments, so we transfer the money back to your PromptPay ourselves within 7 business days after we confirm the request. A card payment is refunded to the same card through Omise; how long it takes to show depends on your bank.

After a refund

The Premium time from that payment is removed. Any free access you still had, and all your rounds, stay.